Room Service Team Member

3 weeks ago


Tucson, Arizona, United States Loews Ventana Canyon Resort Full time
Responsibilities

The Guest Service Representative will be responsible for preparing silver, room service trays, coffee, and other items at the start of and throughout their shift, as required. They will also preset trays and carts as needed, check all Room Service Orders for accuracy and completeness prior to departing the kitchen, and deliver orders to guest rooms in a timely manner.

Additionally, they will set up and serve orders in guest rooms according to guest preference and Loews Hotels Standards, obtain proper charge authorization or payment for orders delivered, complete all necessary paperwork accurately and legibly, pick up soiled Room Service trays and carts from guest rooms and corridors as needed, and clean and maintain Room Service areas and equipment.

They will also replenish Refreshment Pantry items consumed, inspect Refreshment Pantry contents and maintain freshness of product, remove consumed amenity items and/or Room Service trays from guest rooms, complete DND/No Service, inventory, and in-house guest list paperwork and reports, communicate discrepancies regarding Refreshment Pantry usage to the Captain, and restock and rotate Refreshment Pantry attendant cart supplies.



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