Sales and Customer Experience Professional
3 days ago
**About the Opportunity**
We are seeking a highly skilled and customer-focused individual to join our team as a Sales and Customer Experience Professional at Arbuckle Coffee Roasters.
The successful candidate will be responsible for delivering exceptional customer service, managing phone orders, and resolving customer issues in a timely and professional manner.
The ideal candidate will have excellent communication skills, a strong understanding of ecommerce operations, and a passion for building long-term relationships with customers.
**Key Responsibilities:**
- Manage up to four phone lines with a calm and pleasant speaking voice
- Handle phone orders, provide refunds when necessary, and resolve shipping issues using Shopify
- Assist ecommerce customers with subscription-related questions via phone, online chat, and email
- Diffuse conflicts and find solutions to customer complaints, missing packages, and other issues
- Offer product recommendations and upsell opportunities to enhance customer satisfaction
- Build long-term relationships with customers through exceptional service
- Enter invoices into QuickBooks, including batching invoices on a daily basis
- Respond to customer inquiries via online chat and email in a timely manner
**Salary and Benefits**
The estimated annual salary for this position is $45,000-$55,000, depending on experience. In addition to a competitive salary, our team members enjoy a positive work environment and opportunities for growth within a historic and respected brand.
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