Office Support Specialist

4 days ago


Tucson, Arizona, United States Arbuckle Coffee Roasters Full time

**Job Overview

Arbuckle Coffee Roasters is seeking a skilled Office Support Specialist to join our team. This role involves providing top-notch customer service, handling phone orders, and assisting customers with their queries. If you have a passion for delivering exceptional customer experiences, we encourage you to apply.

Key Responsibilities:

  • Manage multiple phone lines with a calm and pleasant speaking voice
  • Handle phone orders, provide refunds, and resolve shipping issues using Shopify
  • Support customers with subscription-related questions via phone, online chat, and email
  • Address customer complaints and find solutions to resolve issues
  • Offer product recommendations and upsell opportunities to increase customer satisfaction
  • Maintain accurate records of customer interactions and transactions

Requirements

To succeed in this role, you will need:

  • A strong background in customer-facing roles, preferably in ecommerce
  • Excellent communication and problem-solving skills
  • Proficiency in QuickBooks and Shopify
  • The ability to work in a fast-paced environment and prioritize tasks effectively

Benefits

In addition to a competitive salary, you can expect:

  • A supportive work environment with opportunities for growth and development
  • A comprehensive benefits package, including health insurance and paid time off
  • A chance to be part of a dynamic team that values teamwork and collaboration


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