Patient Services Coordinator
1 week ago
Position: Patient Intake Coordinator
At Serenity Healthcare, we are dedicated to addressing the increasing challenges faced by individuals dealing with mood disorders such as anxiety and depression. We are currently seeking a Patient Intake Coordinator who will play a crucial role in assisting patients in recognizing the transformative advantages of various treatment options, including medication, TMS, and Ketamine therapy.
The Patient Intake Coordinator is essential in enhancing patient care and recovery by providing support that allows healthcare providers to concentrate on diagnosing and treating patients effectively. We are looking for compassionate individuals who can empathize with, educate, and guide our patients while demonstrating excellent documentation skills and conducting assessments in a friendly, conversational manner.
Important Note: This role involves working with patients who may be experiencing suicidal thoughts or trauma, which could be distressing for some individuals.
Key Responsibilities- Deliver exceptional patient care through empathy and understanding.
- Collect, assess, and confirm all relevant information regarding patients and their appointments.
- Engage directly with healthcare providers to discuss patient care.
- Inform patients about the treatment options available at Serenity Healthcare.
- Opportunities for career growth.
- Comprehensive medical, dental, and vision insurance (with 90% of premiums covered by Serenity).
- Employee referral incentives.
- Paid time off.
- Ten paid holidays annually.
- High School Diploma or GED.
- Strong verbal and written communication skills.
- Experience with computer-based information systems.
- Ability to multitask effectively in a dynamic environment and maintain composure in challenging situations.
- A minimum of two years of experience in a customer service role.
Serenity Healthcare is at the forefront of healthcare technology, utilizing cutting-edge medical devices to provide our patients with long-term solutions, even when traditional treatments have not succeeded. Our commitment to evidence-based practices and proven outcomes drives us to empower patients to reclaim their lives through innovative healthcare approaches.
Learn more about our services and patient experiences on our website.
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