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Customer Retention Advocate

2 months ago

Sugar Land, Texas, United States Delta Defense Full time

Position Overview:
As a Customer Retention Advocate at Delta Defense, you will play a pivotal role in enhancing member satisfaction and loyalty. Your primary responsibility will be to engage with our members, addressing their inquiries and reinforcing the value of their membership.

Key Responsibilities:
- Develop and execute strategies aimed at improving customer loyalty and retention.
- Address and resolve member concerns effectively during inbound communications.
- Communicate clearly and professionally, ensuring a positive experience for our members.
- Strengthen member relationships through thorough needs assessments.
- Maintain consistent follow-up with members to ensure their ongoing satisfaction.
- Provide guidance and support to fellow team members as necessary.

Qualifications:
- High school diploma or equivalent is required.
- A minimum of one year of experience in retention-focused sales is preferred.
- Ability to obtain and maintain a Producer Property and Casualty License, with training provided.
- Exceptional communication skills with a knack for building rapport quickly.
- Strong conflict resolution abilities and the capacity to remain composed in challenging situations.
- Demonstrated follow-through and the ability to manage multiple tasks effectively.
- A high level of professionalism and confidentiality is essential.
- Must embody the core values of Delta Defense.

Work Environment:
This role can be performed in a variety of settings, including remote or hybrid options. Full-time positions are available, requiring a commitment of 40 hours per week with 8-hour shifts.

Why Choose Delta Defense:
We are recognized for our dynamic work environment and commitment to employee growth. Our accolades include being named a top workplace multiple times, reflecting our dedication to fostering a supportive and engaging atmosphere.