Customer Experience Specialist
4 weeks ago
We are seeking a highly skilled and motivated Customer Experience Specialist to join our team at Staff My Agency. The ideal candidate will be responsible for providing exceptional customer service to our clients, ensuring a seamless and efficient claims process.
Key Responsibilities:
- Provide remarkable customer experiences through effective communication and problem-solving skills.
- Build strong relationships with clients by understanding their needs and preferences.
- Assist customers throughout the claims process, ensuring timely and accurate resolution.
- Collaborate with internal teams to resolve customer complaints and concerns.
Requirements:
- Strong phone contact handling skills and active listening.
- Ability to empathize with and advocate for clients when necessary.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
What We Offer:
- Base Pay plus bonus.
- Paid time off (vacation and personal/sick days).
- Valuable experience and growth potential within our agency.
Ideal Candidate:
- Must be willing to obtain Property and Casualty insurance license.
- Strong problem-solving skills and ability to think critically.
- Passionate about delivering exceptional customer experiences.
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