Retention Supervisor

Delta Defense, LLC is seeking a highly motivated and experienced Retention/Saves Team Supervisor to lead our inside sales department. As a key member of our team, you will play a crucial role in coaching and developing a team of advisors to deliver exceptional customer service to USCCA and Delta Shield prospects.

• Supervise and engage a team of advisors across various locations to achieve retention goals and drive sales growth.
• Oversee and report on key engagement and Saves metrics, including Service Levels, ASA, Abandoned Rate, Quality & Compliance, Saves Rate, FCR, Customer Effort, Customer Satisfaction, and NPS.
• Meet performance expectations while providing feedback, coaching, and professional development for your team.
• Collaborate with fellow supervisors to align schedules, execute tactical and strategic plans, and develop department projects.
• Identify opportunities to improve Saves rates and work with leadership to address challenges.
• Track and maintain performance and coaching records, working cross-departmentally to report on development needs.
• Execute tasks that support Saves rate expectations.
• Collaborate with the recruiting team to interview candidates and make hiring recommendations.

• High School diploma or equivalent required.
• Contact center leadership background preferred.
• 1 year experience in sales and/or retention required. 3+ years experience preferred.
• 1 or more years of professional experience managing or leading people is preferred.
• Ability to actively communicate, inspire, develop, and motivate your team.
• Ability to think and act strategically and with a bias for action.
• Strong written and verbal communication skills.
• Experience guiding sales and retention strategy.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Strong problem-solving abilities and critical thinking skills.
• Demonstrates the Core Values of Delta Defense, LLC.

• Starting base salary range $50,000 - $60,000 based on experience.
• This role is also eligible for commission plan and company incentive bonus.
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually.
• Workplace Flexibility - Headquarters, Remote Work-from-Home, and Hybrid/In Office options.
• Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually).
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance.
• Complimentary USCCA Elite Membership & Store Discounts.

Benefits information can be reviewed at: https://www.deltadefense.com/careers

If you are a Colorado resident, please email us at recruiting@uscca.com to receive complete benefits information. Please include the job title in the subject line of the email.