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Client Support Specialist I
2 months ago
Customer Experience Associate I
Location: Baton Rouge, Louisiana
Department: Call Center
Job ID: 52972
About Conduent:
Conduent is dedicated to delivering essential services and solutions for Fortune 100 companies and over 500 government entities, resulting in outstanding outcomes for our clients and the communities they serve.
Position Overview:
This role offers a unique opportunity to thrive personally and professionally while contributing to a culture that values individuality.
Work Schedule:
Monday to Friday, 8:00 AM - 5:00 PM
Compensation:
Hourly Rate: $12.10
Work Environment:
This position is currently remote, focusing on managing inbound and outbound communications with clients and their representatives.
Key Responsibilities:
- Perform business support tasks utilizing data organization and coordination skills.
- Handle incoming and outgoing calls, following established procedures and guidelines.
- Conduct satisfaction surveys and document participant interactions, issues, and resolutions.
- Utilize Conduent and OAAS databases effectively.
- Escalate relevant complaints to Protective Services as necessary.
- Participate in ongoing training to enhance departmental skills.
- Assess the nature of calls to determine appropriate resolutions or necessary escalations.
- Provide standard information to customers and update databases with relevant details.
- Monitor service delivery through regular participant contacts.
Qualifications:
Minimum requirement of a High School Diploma or GED.
Previous experience in a call center environment is preferred.
General knowledge of Medicaid and long-term care programs is advantageous.
General Profile:
This is an entry-level position with limited requirements for licenses, training, and certifications. Candidates should demonstrate analytical and operational capabilities while working under close supervision.
Equal Opportunity Employer:
Conduent is an Equal Opportunity Employer, considering applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, military/veteran status, citizenship status, or any other group protected by law.
