Guest Relations Specialist

3 weeks ago


Brooklyn, New York, United States Dave & Buster's, Inc. Full time
Responsibilities
  • Deliver exceptional customer service to all guests, ensuring a positive and memorable experience
  • Act as a point of contact for guests, handling inquiries and resolving issues in a timely and professional manner
  • Work collaboratively with other team members to achieve shared goals and objectives
  • Maintain a clean and organized workspace, adhering to health and safety standards
  • Stay up-to-date with company policies and procedures, including those related to guest service and operations
Requirements
  • High school diploma or equivalent required; degree in hospitality or related field preferred
  • 1+ year of customer service experience, preferably in a fast-paced environment
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a team environment
  • Strong problem-solving and conflict resolution skills
  • Availability to work flexible hours, including evenings and weekends
Benefits
  • $16-$17 per hour salary range
  • Ongoing training and development opportunities
  • Competitive benefits package, including medical, dental, and vision insurance
  • 401(k) plan with company match
  • Free meals and merchandise discounts


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