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Customer Care Specialist

2 months ago

Stamford, Connecticut, United States Bull's Head Pet Hospital Full time


Full Job Description
Are you an animal enthusiast with a passion for customer service? Our thriving, privately-owned veterinary clinic is in search of friendly and motivated Client Service Representatives to become part of our dedicated team. We are a community of pet lovers devoted to delivering exceptional care to our furry (and not so furry) companions.

If you possess a love for animals, the ability to juggle multiple tasks, and a strong commitment to customer satisfaction, we would love to hear from you.


Key Responsibilities:

Frontline Ambassador:

Be the welcoming face our clients see upon arrival and the comforting voice they hear over the phone.


Client Care:

Warmly greet clients and their pets, ensuring they feel valued and cared for from the moment they enter until they depart.


Scheduling Expert:
Efficiently handle appointment management, including scheduling, rescheduling, and reminders, to ensure a smooth workflow throughout the day.

Communication Specialist:

Respond to phone calls, emails, and messages promptly and professionally, providing clients with accurate information and support.


Record Management:
Maintain and update client and patient records with accuracy and confidentiality.

Issue Resolution:
Address and resolve client inquiries and concerns in a timely and courteous manner.

Collaborative Team Member:
Work alongside veterinarians, technicians, and other staff to deliver seamless and outstanding service.

Product Knowledge:
Inform clients about our products and services, including preventive care, nutrition, and wellness programs.

Qualifications:

Passion for Animals:
A genuine love for pets and their well-being.

Strong Communication Skills:
Ability to communicate clearly and empathetically with clients and colleagues.

Multitasking Ability:
Capability to manage several tasks simultaneously in a fast-paced environment.

Attention to Detail:
Excellent organizational skills and a keen eye for detail.

Technologically Proficient:
Comfortable using computers, scheduling software, and other technology; experience with Avimark is a plus.

Customer Service Experience:
Previous experience in a veterinary customer service role is preferred.

Positive Attitude:
A friendly, upbeat personality and a proactive approach.

Flexibility:
Willingness to work weekends as required (on a rotating basis).

Why Work With Us?

Supportive Environment:
Be part of a caring and supportive team of animal lovers.

Learning Opportunities:
Gain valuable experience and knowledge in the veterinary field.

Career Advancement:
Opportunities for growth and professional development.

Employee Benefits:
Competitive pay (salary based on experience), employee discounts, and comprehensive benefits.

Daily Pet Interactions:
Enjoy daily interactions with adorable pets.

If you are eager to make a positive impact in the lives of pets and their families while working in a dynamic environment, we encourage you to consider this opportunity.

Job Types:
Full-time, Part-time

Pay:
From $18.00 per hour

Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Paid time off
Tuition reimbursement

Schedule:
Day shift
Monday to Friday
Weekends as needed

Experience:
Customer service: 1 year (Required)

Work Location:
In person