Customer Care Specialist

4 weeks ago


Stamford, Connecticut, United States SuperCare Health Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Care Specialist to join our team at SuperCare Health. As a key member of our customer service team, you will be responsible for providing exceptional support to our patients, clients, and referral sources.

Key Responsibilities
  • Respond to incoming phone calls and faxes, taking orders for medical equipment and supplies
  • Maintain open communication with patients and referral sources, addressing their questions and concerns
  • Prepare intake and gather necessary information for referrals, including patient demographics and medical history
  • Verify medical necessity and eligibility for services with physicians and insurance carriers
  • Process orders and ensure timely delivery of medical equipment and supplies
  • Provide education and support to patients on financial responsibilities and benefit information
  • Enter data accurately and efficiently into our computer system
  • Attend departmental meetings and in-services to stay up-to-date on company policies and procedures
Requirements
  • Experience in the medical supply industry or a related field
  • Knowledge of medical terminology and diagnosis
  • Excellent customer service skills and attention to detail
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Proficiency in Microsoft Office and other software applications
  • Strong organizational and communication skills
Benefits
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and supportive work environment
  • Recognition and rewards for outstanding performance

At SuperCare Health, we are committed to providing exceptional care and support to our patients and clients. If you are a motivated and compassionate individual who is passionate about delivering outstanding customer service, we encourage you to apply for this exciting opportunity.



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