Senior Client Relations Specialist
2 weeks ago
Join Our Team:
At Dow, we are dedicated to enhancing the world through our innovative solutions. Our commitment to integrity and respect drives us to create sustainable materials science solutions that benefit everyone.
About the Role:
The Senior Customer Service Specialist is a pivotal role that connects our clients with our business operations, ensuring exceptional service delivery while contributing to the profitability of Dow. This position requires a collaborative approach, working closely with various functional partners such as Manufacturing, Marketing & Sales, and Supply Chain to achieve our business objectives.
Key Responsibilities:
1. Manage the order entry and fulfillment processes for key clients, ensuring compliance with established guidelines.
2. Develop strong relationships with customers to enhance service levels and gather valuable market insights.
3. Coordinate activities across assigned accounts, leveraging in-depth knowledge to manage multiple customer needs effectively.
4. Maintain a thorough understanding of Dow's product offerings and applications to provide tailored solutions.
5. Support less experienced team members and act as a resource for complex inquiries and improvements.
Qualifications:
A bachelor’s degree or equivalent military experience is required, along with a minimum of two years in a relevant field. Candidates must be legally authorized to work in the United States.
Preferred Qualifications:
Three years of experience in customer service or a related area is preferred.
Benefits:
Dow is committed to investing in our employees' total well-being, offering competitive pay, comprehensive health benefits, retirement programs, and opportunities for professional growth and development.
About Dow:
Dow is a leading materials science company, dedicated to delivering innovative solutions in high-growth markets. We value diversity and are committed to providing equal employment opportunities for all individuals.
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