Consumer Loan Service Specialist
1 week ago
Job Type:
Full-time
Position Overview:
The Consumer Loan Servicing Associate plays a crucial role in ensuring exceptional service delivery to our members. This position involves managing incoming inquiries and addressing a diverse range of member concerns to facilitate efficient communication with loan officers and other departments. The ideal candidate will uphold the highest standards of customer service while handling post-closing services for both mortgage and consumer loans.
Key Responsibilities:
As a Consumer Loan Servicing Associate, your responsibilities will include:
- Processing documentation related to loan funding, file maintenance, and preparation of loan packets.
- Managing repossession fees, processing MBP/GAP refunds, and generating month-end reports.
- Handling incoming calls and resolving various loan service inquiries from members.
- Identifying and addressing member issues, leveraging each interaction to inform members about additional services or programs that may be beneficial.
- Calculating tax disbursements, making rate adjustments, and conducting escrow analyses as required.
- Assisting with CPI reports and overseeing the ordering of supplies for the Loan Department.
- Monitoring daily loan reports and monthly summaries, processing collateral releases for loans that have been paid off.
- Overseeing consumer loan servicing, including daily loan reports, payment processing, and the management of online payment details.
- Ensuring compliance with all organizational policies and procedures, as well as applicable laws and regulations, including the Bank Secrecy Act and the Patriot Act.
Qualifications:
To be considered for this position, candidates should possess:
- A minimum of two to five years of experience in financial operations, with at least two years specifically in consumer loan servicing.
- Proficiency in computer applications, particularly credit union systems (such as Insight), Microsoft Word, and Excel.
- A High School Diploma or equivalent, or a combination of education and experience that meets the requirements.
Interpersonal Skills:
The role demands a high level of courtesy, tact, and diplomacy, as it involves regular interaction with individuals both within and outside the organization. Effective communication skills are essential for addressing routine matters and providing information or guidance.
-
Consumer Loan Services Specialist
2 weeks ago
Springfield, Massachusetts, United States Freedom Credit Union Full timeJob Type: Full-timePrimary Overview:Respond to incoming calls and assist members with a diverse range of inquiries to enhance the efficiency of communication with loan officers and various departments. Deliver exceptional customer service while managing post-closing services for both mortgage and consumer loans.Key Responsibilities:Facilitate documentation...
-
Consumer Loan Service Specialist
2 weeks ago
Springfield, Massachusetts, United States Freedom Credit Union Full timeJob Type: Full-time Position Overview: As a key member of our team, you will be responsible for handling incoming calls and providing exceptional support to our members regarding various loan-related inquiries. Your primary goal will be to ensure a seamless experience for our members while delivering top-notch customer service. This role involves servicing...
-
Consumer Loan Services Specialist
2 weeks ago
Springfield, Massachusetts, United States Freedom Credit Union Full timeJob Type: Full-timePosition Overview:As a key member of our team, you will handle incoming calls and provide assistance to members regarding a variety of loan-related inquiries. Your role is essential in ensuring that calls are efficiently directed to the appropriate departments, while delivering exceptional customer service.Key Responsibilities:1. Manage...
-
Consumer Loan Services Specialist
1 week ago
Springfield, Massachusetts, United States Freedom Credit Union Full timeJob Type: Full-time Position Overview:As a key member of the Freedom Credit Union team, you will play a vital role in providing exceptional service to our members. Your primary responsibility will be to handle incoming calls and address a diverse range of inquiries, ensuring that members receive the support they need while minimizing the need for escalation...
-
Billing Specialist
5 days ago
Springfield, Massachusetts, United States Greater Springfield Senior Services, Inc. (GSSSI) Full timeJob SummaryGreater Springfield Senior Services, Inc. (GSSSI) is seeking a highly skilled Billing Specialist to join our team. As a key member of our Fiscal Department, you will be responsible for managing the billing process for various programs, including MassHealth, Senior Care Options, and Medicare.Key ResponsibilitiesProcess and Submit Billing: Process...
-
Member Services Specialist
2 weeks ago
Springfield, Massachusetts, United States Land of Lincoln Credit Union Full timePosition Overview:Reports to the Branch Manager or EquivalentClassification: Non-ExemptCore Responsibilities:The Financial Services Representative (FSR) is dedicated to delivering exceptional member service while engaging in various roles, including transaction processing, lending, and account management. The FSR will ensure precise transaction execution,...
-
Member Services Specialist
2 weeks ago
Springfield, Massachusetts, United States Freedom Credit Union Full timeJob TypeFull-timeDescriptionPrimary Overview:This role serves as the Member Ambassador for Freedom Credit Union, dedicated to delivering exceptional service and efficiency to members who value personal interaction.The successful candidate will possess a comprehensive understanding of member transaction needs and effectively communicate all available...
-
Financial Services Representative
2 weeks ago
Springfield, Massachusetts, United States Land of Lincoln Credit Union Full timePosition Overview:The Universal Banker plays a vital role in delivering exceptional service to our members at Land of Lincoln Credit Union. Reporting directly to the Branch Manager or an equivalent position, this non-exempt role encompasses a variety of responsibilities aimed at meeting the diverse needs of our clientele.Key Responsibilities:1) Uphold the...
-
Support Services Specialist
2 weeks ago
Springfield, Massachusetts, United States Guidewire Inc Full timeJob OverviewSupport Services Specialist:Guidewire Inc is on the lookout for dedicated Support Services Specialists to become part of our compassionate team within a Non-Profit Human Service Agency. Our mission is to assist individuals with disabilities in community environments. We offer a variety of full-time and part-time roles, with opportunities...
-
Customer Service Office Specialist
2 weeks ago
Springfield, Massachusetts, United States Bob's Discount Furniture Full timeLocation: Position: Customer Service Office Specialist at Bob's Discount Furniture Experience: Not Specified Job Overview: As a Customer Service Office Specialist, you will play a vital role in the success of Bob's Discount Furniture. Our specialists are dedicated to providing a warm and respectful experience for our customers, embodying the principles of...
-
Environmental Services Specialist
1 week ago
Springfield, Massachusetts, United States Lakeland Behavioral Health Full timePosition Title: Environmental Services SpecialistJob Category: Environmental ServicesJob Details:Description:Lakeland Behavioral Health System has been a premier treatment facility for over 30 years, dedicated to supporting children, adolescents, and older adults facing mental health challenges.This role involves a commitment of 10 hours per day across 4...
-
Service Support Specialist
2 weeks ago
Springfield, Massachusetts, United States PEAK Technologies Full timeFor over 35 years, Peak Technologies has been a leader in delivering comprehensive enterprise mobility, managed services, printing, and mobile data capture solutions tailored for performance-driven organizations focused on enhancing supply chain and field-based business processes.Service Support Specialist (Printers/Scanners) $25/hour+. Location: Remote with...
-
Phlebotomy Specialist
6 days ago
Springfield, Massachusetts, United States Trinity Health Of New England Full timeJob SummaryWe are seeking a skilled Phlebotomy Specialist to join our team at Trinity Health of New England. As a Phlebotomy Specialist, you will be responsible for providing high-quality phlebotomy services in our Patient Service Centers.Key ResponsibilitiesCollect and process blood and other specimens from patients of all age groups according to...
-
Licensed Physical Rehabilitation Specialist
2 weeks ago
Springfield, Massachusetts, United States MLee Healthcare Full timePosition: Licensed Physical Rehabilitation SpecialistEmployment Type: Full-Time, Monday to Friday, Day ShiftSign-On Bonus: Up to $10,000MLee Healthcare is proud to partner with a reputable healthcare organization in western Massachusetts that is on the lookout for a committed Physical Rehabilitation Specialist to enhance their team.Location Highlights:Access...
-
Environmental Services Specialist
2 weeks ago
Springfield, Massachusetts, United States Lakeland Behavioral Health Full timePosition Title: Environmental Services SpecialistJob Category: Environmental ServicesJob Overview:Lakeland Behavioral Health System has been a prominent treatment facility for over 30 years, dedicated to supporting children, adolescents, and older adults facing mental health challenges.Role Summary:This position entails a commitment of 10 hours per day,...
-
Food Service Specialist
6 days ago
Springfield, Massachusetts, United States Springfield Public Schools Full timeJob SummaryThe Springfield Public Schools is seeking a highly skilled Food Service Specialist to join our team. As a key member of our food service department, you will be responsible for providing technical support and assistance to our food service staff, ensuring the smooth operation of our cafeterias and kitchens.Key ResponsibilitiesInventory Management:...
-
Food Service Cook
1 week ago
Springfield, Massachusetts, United States arborsatspringfield Full timeCulinary SpecialistArbors at SpringfieldJoin our dedicated team in providing exceptional dining experiences.We offer a comprehensive benefits package that includes medical, dental, vision, 401k, life insurance, competitive wages, vacation pay, sick pay, holiday pay, student loan repayment, tuition reimbursement, and much more.Position OverviewThe Culinary...
-
Environmental Services Specialist
2 weeks ago
Springfield, Massachusetts, United States Lakeland Behavioral Health Full timePosition Title: Environmental Services SpecialistJob Category: Environmental ServicesJob Overview:Lakeland Behavioral Health System has been a prominent facility for over 30 years, dedicated to providing exceptional care for children, adolescents, and older adults facing mental health challenges.Role Summary:This position involves a commitment of 10 hours...
-
Springfield, Massachusetts, United States Lakeland Behavioral Health Full timeJob SummaryLakeland Behavioral Health System is a leading treatment center for children, adolescents, and older adults struggling with mental health disorders. We are seeking a highly motivated and detail-oriented individual to join our team as a Housekeeper/Environmental Services Specialist.Key ResponsibilitiesMaintain a clean and healthy patient care...
-
Haitian Creole Refugee Support Specialist
2 weeks ago
Springfield, Massachusetts, United States Jewish Family Service of Western Mass Full timePosition Overview:As a Haitian Creole Refugee Support Specialist, you will play a crucial role in assisting families during their post-resettlement journey, fostering their journey towards self-sufficiency and emotional well-being.Key Responsibilities:Client Assessment: Conduct thorough evaluations of client needs and determine eligibility for available...