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Cash Operations Supervisor

1 month ago

Wilmington, Massachusetts, United States Brinks Full time
About Brink's

Brink's is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100 countries.

Job Summary

The Cash Logistics Supervisor is responsible for supervising the inside currency operation, ensuring accountability and security of all liability, and prioritizing daily operations workflow. This position assists the Cash Logistics Manager in the secure, safe, and efficient functioning of the armored car facility.

Key Responsibilities
  • Provide first-line supervision to Cash Logistics employees
  • Oversee daily cash operations, including deposit verification, change order preparation, inventory management, and opening and closing of branch and vault check in/out
  • Provide coaching and skill development to employees on a consistent basis
  • Create employee scheduling to support daily workload
  • Adhere to SLA performance and contract requirements
  • Leverage systems, equipment, and process redesign to drive continuous process improvement in quality and efficiency
  • Secure inventories by executing controls and ensuring strict quality compliance with security procedures
  • Ensure activities are performed in compliance with company policies and procedures as well as state and federal laws and regulations
  • Maintain accurate records, handle customer inquiries, and balance transactions daily
  • Process support when needed
  • Maintain orderly and clean work areas, including all machines, tables, cabinets, and storage areas
  • Assist Management as needed to meet branch goals
  • Cross-train and perform other duties as assigned
Minimum Qualifications
  • Minimum of 3 years operations experience in a cash or vault processing environment
  • Minimum of 21 years of age
  • A valid firearms permit or ability to pass applicable firearms licensing
  • A valid guard card or ability to obtain a guard card or any other required licenses
  • Satisfy all applicable Department of Transportation requirements
Preferred Qualifications
  • Supervisory experience in a production environment
  • Cash handling experience in the secure logistics or banking industry
  • Experience in a coin processing environment
  • Knowledge of lean/process improvement methodologies
  • Bachelor's Degree
Professional Skills
  • Excellent ethics and integrity
  • High attention to detail
  • Collaborative work style
  • Strong basic mathematical skills
  • Excellent customer service
  • Ability to work independently
  • Professional, positive demeanor
  • Ability to influence and lead