Store Operations Manager

2 days ago


Wilmington, Delaware, United States Jimmy John's Full time
Job Title: General Manager

Description:

As a General Manager at Jimmy John's, you will play a key role in driving business success by creating and leading a highly productive environment. This involves building a motivated team, ensuring an extraordinary guest experience, and balancing other priorities. Your focus will be on strategic, operational, and leadership excellence.

Key Responsibilities:

• Enthusiastically hire, develop, and lead the team at your store to provide a great guest experience and fulfill our mission.

• Use operational tools such as Profit and Loss Statement, Daily Business Review, Cash & Deposit Log, and Data Central scheduling and inventory management tools to achieve operational excellence.

• Maintain relationships with suppliers (inventory management, shipments, etc.).

• Review store environment and Key Performance Indicators (KPIs) to identify problems, concerns, and opportunities for improvement and adjust accordingly.

• Manage cash activities for the store (daily deposits, etc.).

• Ensure compliance with food safety guidelines in your store at all times; ensure all Team Members are in compliance as well.

• Own and promote brand standards in alignment with company vision.

• Ensure store appearance and cleanliness are upheld and consistent with Jimmy John's brand standards.

• Drive implementation of company programs through action planning and inspiring team to meet operational standards.

• Develop local store marketing plans to support brand initiatives, including initiating community outreach through marketing and special events.

Qualifications:

• High school diploma required. Associate or bachelor's degree in business, hospitality management, or similar field is preferred.

• Minimum 2 years' experience as a manager or supervisor of a team in a restaurant or similar type of retail customer service business.

• Basic knowledge of Microsoft Word and Excel.

• Exceptional interpersonal skills - you are energized by working with people.

• Act with integrity, honesty, and knowledge that promotes our culture, values, and mission.

• Act with a customer comes first attitude and connecting with the customer. Discover and respond to customer needs.

• A bias towards actions - you do not hesitate to roll up your sleeves and do whatever it takes to get the job done.

• Ability to work the hours needed to run your store effectively, which might include a variety of days, evenings, weekends, holidays.

About Us:

At Jimmy John's, we slice our all-natural* meats and fresh veggies in-house every day. Our fresh-baked bread is made right here where you can see it, and our house-made tuna salad is fresh every day. The flavor of a ripe tomato, crisp shredded lettuce, combined with fresh-baked bread, fresh-sliced meat and real Hellmann's mayo - that's when the magic happens. Made with love every single day since 1983.

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