Customer Service Representative

4 days ago

Canton, United States Community Choice Financial Family of Brands Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our financial services team, you will play a vital role in ensuring that our customers receive exceptional service and support throughout the loan and pawn process.

Key Responsibilities
  • Provide top-notch customer service and support to customers throughout the loan and pawn process.
  • Assist customers with account management, including accepting payments, monitoring, and managing customer appointments.
  • Work to meet company performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, and participating in and hosting in-store and community events.
  • Develop and maintain strong relationships with customers to build new business, maintain store profitability, and further brand loyalty and recognition.
  • Enter and maintain accurate customer information in our Point-of-Sale system.
  • Uphold compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
  • Participate in ongoing training and development programs to stay up-to-date on our products and processes.
  • Work efficiently in a fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
  • Utilize strong interpersonal skills to communicate and interact with customers and team members at all levels.
Requirements
  • High School Diploma or equivalent required.
  • Excellent verbal and written communication skills.
  • Ability to maintain a professional and courteous behavior with customers and peers.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Ability to successfully pass a criminal background check required (certain state and local applicant exemptions may apply).
  • Physical demands for this position frequently include: the ability to remain in a stationary position, the ability to lift and move up to 25 pounds, the ability to move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
  • Six months of customer service and/or cash handling experience.
  • Experience in retail, financial services, loans, banking/bank teller, or service industry.
What We Offer
  • A comprehensive new hire training program designed to help set you up for success.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Paid on-the-job training & professional development programs.
  • Multiple coverage levels for Medical, Dental, & Vision.
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more.
  • Traditional 401(k) and Roth 401(k) with Company match.
  • Options for Flexible Spending Accounts and Health Savings Accounts.
  • Basic and AD&D Life Insurance.
  • Optional pet insurance.
  • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance.
  • Paid Time Off.
  • Diverse Culture and Inclusive Environment.

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