Customer Service Representative

5 days ago


Canton, United States Aultman Health Foundation Full time
About the Role

Aultman Health Foundation is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our call center, you will be responsible for managing high volumes of inbound and outbound calls, providing exceptional customer service, and ensuring timely and accurate communication with our patients, physicians, and staff.

Key Responsibilities
  • Manage inbound and outbound calls in an accurate and timely manner
  • Follow established call center scripts and procedures
  • Listen intently to determine the nature of each call and provide solutions accordingly
  • Direct callers to extensions quickly and accurately
  • Provide necessary patient information while maintaining HIPAA guidelines
  • Track on-call schedules for physicians and departments
  • Take detailed messages and dispatch calls accordingly
Requirements
  • Excellent communication and customer service skills
  • Ability to work individually and as part of a team
  • Ability to work in high-volume, stressful situations
  • Ability to multi-task, set priorities, and manage time effectively
  • Ability to problem-solve and think critically
  • High school diploma or equivalent preferred
Working Conditions

The department operates 24 hours a day, 365 days a year. Staggered shifts are scheduled according to call volume, and weekend and holiday rotations apply.



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