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Customer Service Representative
1 month ago
Located in Canton, GA, we have been roasting gourmet coffees since 1993. We have a strong online presence and are a major supplier to coffee shops across the United States. We are looking for a customer service representative to join our team and share our enthusiasm for gourmet coffee with our customers.
Responsibilities:
Call center support for incoming orders, inquiries, and complaints
Process orders and inquiries sent in via email
Troubleshoot and resolve order issues and concerns (track packages / process returns)
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
Qualifications:
Previous experience in customer service and/or sales
Call center experience a plus
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Job Type: Full-time
Paid time off is earned and accrued from the day you start Employees receive ten PTO days in the first year.
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