Payment Research Specialist
16 hours ago
At William Everett, we are seeking a highly skilled Payment Research Specialist to join our team. As a Payment Research Specialist, you will be responsible for researching and resolving discrepancies for motorists concerning payments that were processed.
Key Responsibilities:- Research and resolve payment discrepancies for motorists
- Create and track reports in Excel regarding no information payments
- Communicate and follow up with customers via email regarding payment inquiries
- Use payment research software to accurately support payment research requests
- Utilize document encoding software to accurately capture payment information and review results
- Utilize credit card authorization software and follow document control and business process procedures
- Complete daily deposits for submission to financial institutions
- Possess fast and accurate keyboarding skills
- Experience with writing and maintaining operations process documents
- Be highly organized and work under time constraints to meet payment processing deadlines
- Pack documents into storage boxes and label them according to document type and date
- Complete daily scanner equipment maintenance
- Follow business operations processes and procedures to complete work assignments accurately
- Commit to minimal absenteeism and maintain an excellent attendance record
- Be production-oriented and comfortable working to meet daily processing goals and targets
- High School Diploma or equivalent required
- Experience in finding resolution to customer disputes
- Experience in providing face-to-face and over-the-phone customer service
- Excellent interpersonal communication skills, written and oral
- Intermediate computer knowledge
- Possess a positive attitude and pay close attention to detail
- Must be able to pass a criminal background check
- Must be able to wear appropriate professional dress to work each day
- Must be prompt and reliable
- Must possess integrity and honesty
- Must possess a high degree of patience and empathy for others
- Must be flexible
- Must be authorized to work in the US for any employer
- Must live in the Chicagoland area
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