Solutions Engineer

4 days ago

Glendale, Arizona, United States ServiceTitan Full time
About the Role

We are seeking a highly skilled Solutions Engineer to join our team at ServiceTitan. As a Solutions Engineer, you will play a critical role in managing the technical aspects of the sales cycle, partnering with our Sales Consultants to identify and overcome technical challenges and objections.

Key Responsibilities
  • Provide pre-sales technical support for our business management software, partnering with Account Executives nationwide.
  • Help prospects develop an understanding of how our software can help manage their business and resources, with a proven track record of increased profitability.
  • Deliver strong, concise, and convincing demos to demonstrate business value and technical benefits, as well as strong ROI.
  • Work closely with Account Executives to assist them in overcoming ease-of-use hurdles and objections, using strong communication skills and the ability to swiftly demo applicable product features.
  • In collaboration with the Sales and Marketing teams, continually enhance the sales strategy on how to better position our software to prospects.
  • Collaborate closely with Product Owners and Managers to remain a resident expert on product developments/releases, to a level required to confidently facilitate demonstrations.
  • Actively participate in marketing events, including user conferences, regional trade shows, webinars, virtual events, etc.
  • Remain current on competitive analyses and understanding differentiators between our software and its competitors.
  • Help build and maintain demonstration environments that Account Executives will leverage when giving their own demonstrations.
Requirements
  • BA/BS degree.
  • 3+ years of relevant experience in a hands-on product demo and solution engineer role, preferably in a B2B and/or SaaS environment.
  • Pre-sales Solutions experience preferred.
  • Comfortable with all levels of customer interactions, including presentations, demonstrations with both business and technical audiences.
  • Must be proactive, intellectually curious, motivated, and not afraid to challenge the status quo or offer innovative new ideas.
  • Exceptional communication and presentation skills.
  • Highly organized with the ability to manage time, multitask, and work collaboratively in a fast-paced, deadline-driven environment, working with multiple Sales Consultants.
About ServiceTitan

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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