Head of Quality Engineering
7 days ago
About the Role:
We are seeking a highly experienced Senior Director of Software Quality to lead our quality assurance team and drive the delivery of high-quality software products. As a key member of our leadership team, you will be responsible for establishing quality standards, processes, and procedures to ensure the delivery of exceptional software products.
Key Responsibilities:
Provide strategic direction and leadership to the software quality assurance team, ensuring alignment with business goals and objectives.
Establish and maintain comprehensive quality standards, processes, and procedures to ensure the delivery of high-quality software products.
Recruit, mentor, and develop a high-performing team of quality assurance professionals, fostering a culture of innovation, collaboration, and continuous improvement.
Work closely with cross-functional teams, including engineering, product management, infrastructure, and client services to integrate quality assurance processes throughout the software development lifecycle.
Drive initiatives to continuously enhance software quality, including automation, performance testing, and monitoring.
Identify, assess, and mitigate quality risks throughout the software development process, ensuring compliance with regulatory requirements and industry standards.
Effectively communicate quality objectives, progress, and issues to senior management and key stakeholders, advocating for quality as a strategic differentiator.
Evaluate and manage relationships with external vendors and third-party partners to ensure adherence to quality standards and contractual obligations.
Develop and manage budgets for the software quality assurance function, optimizing resource allocation to achieve quality goals within cost constraints.
Establish key performance indicators (KPIs) and metrics to measure and report on software quality, driving accountability and continuous improvement initiatives.
Requirements:
Bachelor's degree in Computer Science, Engineering, or a related field.
Proven experience (8+ years) in a senior leadership role within software quality assurance, preferably in a SaaS environment. 15+ years of total software quality experience.
Strong understanding of software development methodologies, quality assurance processes, and best practices.
Demonstrated ability to lead and motivate cross-functional teams, driving collaboration and innovation.
Excellent analytical and problem-solving skills, with the ability to analyze complex issues and develop practical solutions.
Exceptional communication and interpersonal skills, with the ability to influence and negotiate at all levels of the organization.
Experience with quality assurance tools and technologies, including test automation frameworks, defect tracking systems, and performance testing tools.
Familiarity with agile development methodologies, such as Scrum or Kanban, and their impact on software quality processes.
Strong project management skills, with the ability to prioritize and manage multiple initiatives concurrently.
Proven track record of delivering high-quality software products on schedule and within budget.
Preferred Qualifications:
Certification in quality management or related field (e.g., ASQ Certified Manager of Quality/Organizational Excellence).
Experience with cloud computing platforms (e.g., AWS, Azure, Google Cloud) and associated quality assurance challenges.
Knowledge of DevOps practices and tools for continuous integration and continuous delivery (CI/CD).
Experience with implementing and managing enterprise-wide quality management systems (QMS).
About Us:
ServiceTitan is a leading provider of software solutions for the service industry. We are committed to delivering exceptional software products that meet the needs of our customers. As a member of our team, you will have the opportunity to work with a talented group of professionals who are passionate about delivering high-quality software products.
What We Offer:
Competitive salary and benefits package.
Opportunities for professional growth and development.
Collaborative and dynamic work environment.
Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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