Client Advisor

2 days ago

Berkeley, California, United States VinFast Full time
Job Title: Client Advisor

At VinFast, we are seeking a highly motivated and experienced Client Advisor to join our team. As a Client Advisor, you will be responsible for managing the sales cycle from prospect to purchase, tracking all client and sales activity, and providing a client experience consistent with the VinFast US brand and vision.

Key Responsibilities:
  • Represent the values of VinFast US with every client interaction by displaying deep passion and generating excitement with clients
  • Engage with clients and fellow team members in a multi-level, matrixed, and client-centric environment
  • Continually demonstrate excellence in all work activities, adhere to all VinFast US brand standards and store safety
  • Actively manage the pipeline of prospects and leads in company database, with a focus to influence prospects with vehicle purchase
  • Master and maintain familiarity with all VinFast product features and functionality
  • Work toward becoming a subject matter expert in all areas related to Electric Vehicles (EVs) and the competitive landscape
  • Work with fellow Client Advisors with customer purchasing cycle and addressing questions to finalize purchase
  • Collaborate with team members in other functional and areas of the business to ensure a seamless client sales experience including Service, Inside Sales, DMV, Logistics, etc.
  • Contribute to a positive, innovative, and inclusive work environment
  • Partner with Store Management, Regional Management, Human Resources, and Facilities as required
  • Perform other related duties as assigned
Requirements:
  • Bachelor's Degree preferred
  • 1+ years of experience in retail, client services, or sales
  • Experience managing a sales pipeline in various CRM applications and lead management software
  • Professional communicator with verbal and written communication, along with interpersonal skills
  • High level of attention to detail and organization
  • Ability to obtain and maintain a DMV Vehicle Salesperson License
  • Valid driver's license and 2 years of driving experience with a clean driving record
  • Innate curiosity and willingness for continuous learning, flexible to changing priorities, and a desire to create positive memorable experiences for our customers, as well as existing clients
  • Automotive experience a plus
  • Proficiency in business productivity tools and software (MS office suite, Salesforce, CRM applications)
  • Flexibility with work hours and weekends
  • Experience in a start-up environment is a plus

VinFast Auto is committed to fair, equitable, and transparent compensation. Final compensation will be determined by various factors such as your relevant work experience, education, certifications, skills, and geographic location. The starting pay for this role is $30.00/hr.

We welcome you to join the VinFast team and be a part of our mission to create a sustainable future for everyone.

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