Claims Representative

4 weeks ago


Albany, New York, United States Liberty Mutual Insurance Full time

About the Role:

We are seeking a highly skilled and customer-focused Claims Representative to join our team at Liberty Mutual Insurance. As a Claims Representative, you will be responsible for guiding our insureds and claimants through the auto claims process from start to finish.

Key Responsibilities:

  • Manage multiple claims simultaneously, ensuring timely and efficient resolution.
  • Communicate effectively with customers, providing clear and concise information about the claims process.
  • Collaborate with internal stakeholders to resolve complex claims issues.
  • Develop and maintain a strong understanding of claims operations and key stakeholders.

Requirements:

  • College degree preferred, and/or 1-3 years of related customer service experience or applicable insurance knowledge.
  • Excellent oral, written, decision-making, and organizational skills.
  • Strong typing and multi-tasking capabilities in a structured paperless work environment.

About Us:

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. We strive to treat our customers as we would want to be treated, and we put people first by offering benefits that support their life and well-being.

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.


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