Customer Service Representative

1 month ago


New Albany, Mississippi, United States Pam Brown - State Farm Agency Full time
Job Description

At Pam Brown - State Farm Agency, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will play a vital role in providing exceptional service to our customers, helping them navigate their insurance needs, and building strong relationships with our community.

Key Responsibilities:

  • Establish and maintain strong customer relationships through regular communication and follow-up.
  • Provide accurate and friendly customer service, addressing inquiries and concerns related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Use a customer-centric approach to educate customers about insurance options, identifying their needs and providing personalized solutions.
  • Maintain a high level of productivity and work ethic, ensuring exceptional results in a fast-paced environment.

What We Offer:

  • Competitive base pay plus bonus opportunities
  • Paid time off (vacation and personal/sick days)
  • Valuable experience and growth opportunities within our agency

Requirements:

  • Excellent interpersonal and communication skills
  • Ability to work in a team environment and provide timely and thorough activity reports to the agent
  • Property & Casualty license (must be able to obtain)
  • Life and Health license (must be able to obtain)
  • Ability to learn computer functions and maintain accurate records

We're looking for a dedicated and customer-oriented individual who is passionate about delivering exceptional service and building strong relationships with our customers. If you're motivated to succeed and thrive in a dynamic environment, we encourage you to apply for this exciting opportunity.



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