Patient Services Advocate II

4 days ago


Pico Rivera, California, United States AltaMed Full time

Job Summary

As an AltaMed ambassador, you will be the welcoming face of our organization, providing exceptional patient care and creating a positive front office experience. You will be responsible for managing patient expectations, demonstrating compassion and respect, and functioning as a member of the healthcare team.

Key Responsibilities

  • Provide exceptional patient care and create a positive front office experience
  • Manage patient expectations and demonstrate compassion and respect
  • Function as a member of the healthcare team and assist in the delivery of patient-focused care
  • Communicate effectively with patients, families, and healthcare team members
  • Problem-solve and think critically to resolve patient concerns

Requirements

  • High School diploma or equivalent required
  • Minimum of 1 year experience in a customer service, greeter, or receptionist-type role
  • BLS certification required
  • Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred

Benefits and Career Development

  • Medical, Dental, and Vision insurance
  • 403(b) Retirement savings plans with employer matching contributions
  • Flexible Spending Accounts
  • Commuter Flexible Spending
  • Career Advancement and Development opportunities
  • Paid Time Off and Holidays
  • Paid CME Days
  • Malpractice insurance and tail coverage
  • Tuition Reimbursement Program
  • Corporate Employee Discounts
  • Employee Referral Bonus Program
  • Pet Care Insurance


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