Service Operations Coordinator
2 weeks ago
Advanced Laundry Systems caters to a diverse range of sectors such as Hospitality, Government, Multifamily Housing, and Coin-Operated Laundries. We pride ourselves on representing some of the most reputable brands in the industry, including B&C Technologies, Dexter Laundry, Speed Queen, and UniMac. As a Service Operations Coordinator, you will be responsible for a variety of functions related to installations, servicing, repairs, and maintenance of commercial laundry equipment, including washers, dryers, ironers, and folding machines.
Key Responsibilities:
- Oversee and coordinate the logistics and operations of Service, Maintenance, and Installations.
- Maintain a detailed matrix of technicians’ routes, starting locations, specialized tools, equipment, and qualifications to ensure the right technician is assigned to each job.
- Engage directly with both internal and external clients to improve service quality.
- Conduct service audits for jobs that have exceeded a 30-day completion timeframe.
- Manage time and resources effectively to control costs, improve efficiencies, and adhere to repair timelines.
- Address special requests from clients concerning jobs performed by technicians.
- Execute additional responsibilities as assigned.
What We Provide:
- Competitive Salary: $60,000 to $62,000 annually.
- Comprehensive benefits package including 401(k) with matching contributions, health insurance, and paid time off.
- A stable work environment with a supportive team.
Qualifications:
- Experience with Intuit Field Management is preferred.
- A strong commitment to customer service excellence.
- Ability to identify customer needs and effectively communicate product and service offerings.
- High level of integrity and dedication to customer satisfaction.
- Strong multitasking and time management skills with the ability to prioritize tasks effectively.
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