Account Development Specialist

4 days ago

Pompano Beach, Florida, United States BrandStar Full time
Job Overview
BrandStar Studios is a fully integrated multi-media, digital video, and television production facility. We deliver current and strategically relevant brand content to inspire, educate, and enhance the lives of our viewers and media audiences.

We are looking for a skilled Account Development Specialist to join our team and support our growing list of clients. The successful candidate will be responsible for building and maintaining strong relationships with clients, ensuring all their creative and production needs are met.

This role serves as the primary point of contact between clients and our internal teams, including creative, production, and post-production, to deliver exceptional service and successful project outcomes. Prior experience in media, television production, or related fields is required.

The Account Development Specialist will be responsible for:
  • Acting as the main point person for clients regarding all production needs, managing client expectations, and fostering strong, long-term relationships.
  • Conducting discovery and needs analysis conversations with clients to form a solid understanding of clients' business goals, uncover opportunities to grow the account relationship, and develop creative solutions that meet client objectives.
  • Developing and continually improving upon a new client onboarding process.
  • Leading new business opportunities through completion of client onboarding, clearly defining project scopes, timelines, deliverables, and budgets.
  • Collaborating with internal teams to ensure the successful execution of client projects from conception to completion.
  • Providing regular project updates to clients and addressing any concerns or changes throughout the production process.
  • Working with internal teams to ensure projects are completed on time, within scope, and on budget.
  • Identifying opportunities for account growth and upselling additional services to clients.
  • Managing client retention initiatives and growth.
  • Developing a Client Experience playbook.
  • Monitoring project performance, leading project post-mortems, and working with teams to improve future service delivery.
  • Establishing strategies to fulfill the needs of clients and maximize relationships.
  • Arranging studio tours with prospective and existing clients to include an agenda with other BrandStar personnel as appropriate.

This position operates within regular business hours of 8:30-5:30, Monday through Friday, but must be flexible to work evenings and weekends based on production schedules.

We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience, and a benefits package that includes health insurance, 401(k) matching, and paid time off.

Bachelor's degree in mass communication, media arts, marketing, communications, business, or a related field, or equivalent experience, is required. Minimum 3 years prior work experience in an account management role is also required.

Strong organizational skills, excellent written and verbal communication skills, and the ability to interact with all personality types are essential. Proven ability to manage multiple projects simultaneously, ensuring timely and quality delivery, is also necessary.

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