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Customer Service Manager

2 months ago

Fayetteville, North Carolina, United States Public Storage Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Service Manager - Self Storage to join our team at Public Storage. As a key member of our operations team, you will be responsible for delivering exceptional customer service and ensuring the smooth day-to-day operations of our self-storage facilities.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to our clients, responding to their needs and resolving any issues in a timely and professional manner.
  • Storage Unit Inspections: Conduct daily inspections of storage units to ensure they are clean, secure, and ready for rental.
  • Cash Handling: Manage cash drawers and make bank deposits as needed.
  • Customer Communication: Communicate with customers regarding payment reminders, collections, and other important matters.
  • Team Collaboration: Work closely with our property management team to ensure seamless operations and achieve business objectives.
Requirements
  • Customer Service Experience: Proven experience in a customer-facing role, preferably in a sales or service environment.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to effectively interact with customers and colleagues.
  • Problem-Solving: Strong problem-solving skills, with the ability to think critically and resolve issues in a timely manner.
  • Transportation: Valid driver's license and reliable transportation to travel between facilities and conduct work-related tasks.
What We Offer
  • Competitive Compensation: Competitive hourly rate and opportunities for performance-based bonuses.
  • Benefits Package: Comprehensive benefits package, including medical, dental, vision, 401(k) with match, and paid time off.
  • Professional Development: Opportunities for career growth and professional development in a dynamic and supportive work environment.