Licensing Account Manager
3 weeks ago
**About Us**
Southern Glazer's Wine and Spirits is a family-owned, privately held company that has been a leader in the wine and spirits industry for over 50 years. We are proud to have been named a Most Loved Workplace by Newsweek and included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
We offer a comprehensive benefits package that includes medical, dental, vision, and 401(k) plans. Our company culture values continuous learning, respect, and open communication, making us an ideal place to build a career.
**Job Title:** Customer Care Licensing Representative
**Job Summary:** We are seeking a highly skilled and motivated individual to join our team as a Customer Care Licensing Representative. The successful candidate will be responsible for facilitating the opening of new customer accounts, changes in license status, and establishment of delivery schedules.
**Key Responsibilities:**
- Review available resources to make informed decisions regarding account delinquency concerns
- Respond to customer requests and correspondence in a timely and professional manner
- Ensure new customer accounts are set up within 24 hours, including credit applications, personal guarantees, and other required documents
- Audit accounts to ensure state compliance
- Maintain effective communication with sales teams, management, and external stakeholders
**Requirements:**
- High school diploma or equivalency plus two years of experience
- Ability to work flexibly and adjust shift schedules as needed
- Proficiency in mathematical concepts such as fractions, algebra, and calculus
- Strong communication and interpersonal skills
**Estimated Salary:** $65,000 - $85,000 per year
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