Mortgage Consumer Direct Lender
4 days ago
As a Mortgage Consumer Direct Lender at Arvest Bank Operations, Inc., you will play a crucial role in providing professional guidance to customers during their financing search and expert advice on products for 1-4 family residential loans.
Key Responsibilities- Proactively contact potential customers through various channels, including telephone inquiries, the Arvest website, and the Arvest app.
- Provide a comprehensive picture of the full features and benefits of mortgage products in a manner that is most relevant to the customer.
- Review the Arvest lead management system for leads of applicants, initiate contact, and respond to any questions.
- Take applications over the phone, the Arvest website, or the Arvest app and collect required financial/mortgage information.
- Analyze detailed financial and credit data, matching customer needs with an appropriate loan program and level of risk.
- Recommend differing products based on customers' needs and circumstances.
- Maintain a current knowledge base of the mortgage industry, mortgage products, lending practices, and regulatory guidelines.
- Know and follow the Arvest lending policy, procedures, and underwriting requirements.
- Be cognizant of opportunities to exceed customer expectations by actively listening to the customer and making referrals when applicable.
- Build rapport and leverage customer relationships by meeting and exceeding their needs.
- Resolve all customer complaints personally or refer them to the appropriate area.
- Build customer for life relationships by providing routine and structured follow-ups to ensure each customer always looks to Arvest for future mortgage transactions.
- A high school diploma or general education degree (GED) is required.
- 1 year of sales experience required.
- 1 year of mortgage/real estate experience required.
- Current NMLS SAFE Act Registration or the ability to be registered within 30 days required.
- Associate degree or equivalent related experience preferred.
- Relevant military experience considered for veterans and transitioning service members.
We offer competitive compensation, benefits packages, and significant professional growth. Our associates are engaged, rewarded for performance, and encouraged to grow professionally and personally. Our future is driven by our associates.
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