Senior B2B Collections Operations Manager
2 weeks ago
Our esteemed financial services partner is seeking a Senior B2B Collections Operations Manager with expertise in collection agency management.
This role presents a remarkable opportunity for professional growth while ensuring a healthy work/life balance for an ambitious collections leader. The position offers a competitive salary along with a performance-based bonus structure, comprehensive medical benefits, and the advantage of working with a well-established and financially sound organization.
The Senior Collections Operations Manager will be tasked with meeting collection objectives, maintaining competitive performance metrics, overseeing collector activities, and supporting the implementation of client projects. Additional responsibilities include analyzing client performance, enhancing processes, ensuring compliance, and fulfilling other assigned duties.
Key Responsibilities:
- Guide collectors on adherence to collections policies and procedures.
- Support collectors in handling challenging calls.
- Ensure compliance with relevant regulations and internal policies.
- Track and evaluate performance metrics.
- Lead initiatives aimed at quality and process improvements.
- Participate in recruitment and training efforts.
- Possess a minimum of 5 years of recent experience in managing a commercial collection agency, with a focus on B2B collections.
- Demonstrate hands-on leadership capabilities to mentor both new and existing collections personnel.
- Exhibit strong strategic and tactical skills in managing mid to large balance portfolios.
- Effectively manage portfolios to achieve targeted liquidation rates.
- Utilize analytical skills, including proficiency in Excel.
- Willingness to travel occasionally.
#IND2 #ZR
Company OverviewGLOBAL stable instrument manufacturer utilized across various industries.
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