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Inside Sales Representative

2 months ago

Austin, Texas, United States Restore Hyper Wellness Full time

Job Summary

We are seeking a highly motivated and experienced Sales Development Representative to join our team at Restore Hyper Wellness. As a Sales Development Representative, you will be responsible for forming the first impression with our prospective customers and providing excellent customer service.

About the Role

This is a B2C opportunity, and leads are pre-qualified. You will be responsible for placing outbound calls to and receiving inbound calls from warm leads. Prospective clients are interested in taking advantage of membership and/or service promotions for our stores.

Responsibilities

  • Coach and mentor a team of agents by delivering ongoing coaching, analyzing conversion metrics, and making recommendations to increase effectiveness
  • Deploy leadership techniques to help the team achieve metrics
  • Onboard and train new agents, ensuring all brand standards are met
  • Conduct sales calls and meet individual sales goals & KPIs
  • Maintain a consistent level of activity and performance based on the expected KPIs of the role
  • Nurture existing contacts with phone calls, emails, and text messages, and follow up in accordance with a prescribed frequency
  • Qualify and educate leads on offerings based on specific campaigns
  • Maintain current product knowledge of all Restore modalities and educate potential clients on those modalities
  • Present a clear, articulate summary of progress and findings within a store's region including products in use and common objections

Qualifications

  • Weekend availability is required
  • Strong organizational skills
  • Training background preferred but not required
  • Experience using Salesforce preferred but not required
  • Ability to provide constructive criticism
  • Sales experience and/or customer service lead experience
  • Experience with scheduling and workforce management
  • Technologically savvy
  • At least two years sales experience
  • Excellent communication skills
  • Comfortable working in a fast-paced and dynamic environment

Compensation & Benefits

  • Salary + Bonus structures
  • Paid training
  • Benefits for full-time employees including health insurance, paid time off and voluntary benefits
  • Some flexibility to work from home
  • Complimentary membership and discounted in-store services
  • Opportunity for growth