Mopar Express Lane Service Consultant
5 days ago
Job Summary:
Helm Incorporated is seeking an experienced Express Lane Dealer Service Specialist to join our team. As a key member of our organization, you will work directly with Stellantis dealership service departments across the United States to implement service strategies and grow the Express Lane Service Program.
Key Responsibilities:
- Develop and deliver on-site dealership training on express lane processes and services
- Install and implement express lane processes and services
- Coach and counsel dealership personnel on best practices
- Manage time and training effectively to meet business objectives
- Collaborate with dealership management to increase Express Service processes, Customer Retention, and Dealer profitability
- Assist dealers in improving Lube Oil Filter (LOF) and Multi-Point Inspection (MPI) cycle times to 30 minutes or less
- Track and analyze metric progress of assigned dealers and evaluate new dealerships for service strategy implementation
Requirements:
- Five plus (5+) years of experience with Express Service Program in OEM Dealer or Retail environment or equivalent experience
- Technical skills: car and truck maintenance and repair
- On-Site Dealership Training
- Strong MS Excel and MS PowerPoint skills
- Ability to travel up to 80% with overnights required
Helm Incorporated Benefits:
Medical, dental, and vision benefits, company-paid life insurance, generous PTO, and 10 paid holidays per year.
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