Customer Service Liaison
3 weeks ago
**About the Role**
iShare Inc. is seeking a highly skilled Customer Service Specialist to join our team in New Jersey. As a key member of our Transfer Agency, you will be responsible for delivering exceptional customer experiences and ensuring seamless transaction processing.
**Key Responsibilities:**
- Process shareholder requests accurately and efficiently, including purchases, redemptions, exchanges, and account updates.
- Assist clients in completing required documentation for account transactions and ensure compliance with regulatory requirements.
- Investigate and resolve customer issues or discrepancies related to account transactions, shareholder records, and transfer agency processes.
- Educate clients on transfer agency procedures, policies, and regulations to facilitate smooth transactions and ensure client understanding.
**Requirements:
- Minimum 3-6 years of experience in customer service, ideally within the global financial services industry with exposure to treasury management.
- Strong problem-solving and communication skills to resolve complex client issues.
- Working knowledge of Microsoft Office Suite, including Excel, Word, and other digital tools.
- Ability to handle sensitive financial information with discretion and professionalism.
**What We Offer:
A competitive salary of $80,000 - $110,000 per annum, depending on experience.
This is a remote position, allowing you to work from anywhere in the world.
About iShare Inc.:
We are a boutique IT consulting firm based in New Jersey, specializing in strategic advisory, development, and staffing services for specific industry verticals. Our mission is to deliver real value by real people, cutting through the buzzword clutter to architect solutions that meet our clients' unique needs.
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