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Senior Claim Examiner
2 months ago
Job Summary
Crawford & Company is seeking a highly skilled Senior Claim Examiner to join our team. As a Senior Claim Examiner, you will play a critical role in ensuring the smooth operation of our claims process.
Key Responsibilities
- Adhere to all formal procedures for consistency and increased productivity.
- Recognize areas for improvement and assist in implementing methodologies to improve unit statistics.
- Build strong relationships with customers and manage expectations.
- Participate in evaluating or testing technologies and resources to maximize productivity.
- Participate in all ICT policies, procedures, and best practices.
- Monitor and adhere to compliance with all project task assignments and milestones.
- Measure and take appropriate action on all aspects of performance through various statistical and reporting methods.
- Ensure best practices guidelines are understood and practiced by all team members.
- Maintain knowledge of industry-wide practices and support technology.
- Serve as the focal point for all ICT Application Support matters.
- Market the image of Application Support as a value-added entity that enhances the ICT vision and mission.
- Participate in all programs relating to performance evaluations and career development planning.
- Manage all staffing activities for hiring, recruiting, staffing models, evaluations, and disciplinary actions.
- Ensure that approved operational procedures are followed in performance of duties.
- Manage financial aspects of the department for purchasing, budgeting, and budget review.
- Manage Team Leads and/or other front-line staff.
- Uphold the Crawford Code of Business Conduct at all times.
Requirements
- Bachelor's degree or an equivalent combination of education and experience.
- At least 8 years of experience managing and leading a support organization.
- Help Desk Manager Certification preferred.
- Must complete continuing education requirements as outlined by Crawford Educational Services.
- Good PC skills, including Microsoft Office Suite (Word, Excel, Access, and PowerPoint).
- Knowledge of Microsoft Project, Visio, and Lotus Notes.
- Excellent organization skills and attention to detail.
- Excellent verbal and written communication skills.
- Excellent interpersonal skills.
- Excellent work ethic; proactive; demonstrates initiative in completing assignments.
- Makes decisions promptly and accepts responsibility.
- Must understand motivational factors for leadership.
- Motivates and inspires others to success.
- Ability to understand business processes and recognize issues/problems.
- Ability to negotiate and set expectations.
