Customer Service Team Member

2 weeks ago


Everett, Massachusetts, United States RANDYS Worldwide Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at RANDYS Worldwide. This role requires strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

The successful candidate will be responsible for responding to customer inquiries via phone and email, resolving issues efficiently, and providing exceptional customer service.

Key Responsibilities:

  • Respond to customer calls and emails in a timely and professional manner
  • Resolve customer complaints and issues effectively
  • Maintain accurate records and reports
  • Communicate with internal teams to address customer concerns

Requirements:

  • High school diploma or equivalent required
  • 1+ year experience in a customer service role
  • Proficiency in Microsoft Office products, including Excel, Outlook, and Word
  • Experience with Great Plains and ERP systems an asset

Compensation: $19-21 per hour



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