Customer Service Liaison

3 weeks ago


Everett, Massachusetts, United States RANDYS Worldwide Full time

Job Summary:

RANDYS Worldwide is seeking a highly skilled and customer-focused Customer Service Liaison to join our team. As a key member of our support team, you will be responsible for providing exceptional service to both internal and external customers via phone and email.

About the Role:

  • You will respond to incoming calls and make outbound calls to address and resolve customer requests and concerns effectively.
  • Create and maintain various internal reports including sales spreadsheets, returns, and international documents required for shipping.
  • Examine records and related documents and correspondence to address questions or concerns effectively.
  • Communicate with other departments as needed to address customer questions, requests, or complaints.

Requirements:

  • High school diploma or equivalent required. Some college coursework is preferred.
  • 1+ year experience in a customer service role for a medium or large size corporation.
  • Proficiency using Microsoft Office products including Excel, Outlook, and Word.

Compensation and Benefits:

We offer a competitive salary range of $19-21 per hour, plus benefits and opportunities for growth and development.



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