Guest Services Team Member

2 days ago


Everett, Massachusetts, United States AEG Full time
Arena Event Staff Job Summary
Are you a people person with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and enjoy working as part of a team? As an Arena Event Staff member at AEG, you will be the face of our organization, responsible for providing a world-class experience for our guests.

About the Role
In this role, you will work closely with event staff to ensure a smooth and enjoyable experience for all guests. This includes greeting guests, collecting tickets, and assisting with crowd control management. You will also be responsible for reporting any safety concerns or incidents to supervisory staff immediately.

Responsibilities
- Provide exceptional customer service to all guests
- Greet guests and collect tickets as they enter the building or section assigned
- Ensure guest compliance with outside food/beverage and camera building policies
- Usher guests to their seats and provide directional assistance throughout facility
- Monitor guest conduct and provide assistance to guests
- Assist in providing a safe and secure environment for events
- Report any unsafe equipment or situations to supervisory staff immediately
- Perform crowd control management functions
- Act as a member of the emergency evacuation team by directing guests to emergency exits
- Monitor emergency exits and assist guests with special needs
- Move around to various positions/locations as event needs
- Hand out materials to guests as needed for events
- Follow directions for all event procedures and safety standards
- Provide excellent customer service assistance to internal and external clients

Requirements
- Must be at least 18 years of age
- Previous experience in a customer service role preferred
- Exceptional guest and client service capabilities and interpersonal skills
- Outgoing and friendly personality required
- Ability to work independently and remain flexible
- Ability to remain diplomatic and provide exceptional guest service in solving guest situations and answering inquiries
- Ability to stand, sit, walk, and climb stairs
- Employee is occasionally required to lift 10 lbs, unaided

Salary and Benefits
This role offers a competitive hourly wage of $16.50 to $18.50. In addition, benefits include a 401(k) savings plan and 401(k) matching. We offer a comprehensive benefits package to support your overall well-being.

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