Customer Service Operations Specialist

7 days ago


Everett, Massachusetts, United States Providence Service Full time

We are seeking a highly skilled Support Services Technician to join our team at Providence Regional Medical Center Everett. As a member of our operations team, you will play a critical role in ensuring the smooth operation of our facility and providing exceptional customer service to our patients, families, and staff.

About Us

Providence is a comprehensive health care organization with a long history of serving the Pacific Northwest. We are committed to delivering high-quality patient care and improving the health of our communities. Our award-winning medical centers offer a wide range of services, including cancer care, cardiology, neurosciences, and women's services.

Job Summary

The Support Services Technician will be responsible for performing various job duties to maintain efficient operation of our facility. This includes but is not limited to answering phone calls, responding to emails, greeting patients and visitors, and assisting with administrative tasks. You will also be responsible for meeting various job requirements within several different job duties and support areas to ensure safe and effective functioning and promote a safe work environment.

Requirements
  • 1 year Direct customer service experience
  • Previous healthcare experience preferred
Benefits

We offer a comprehensive benefits package, including a competitive salary range of $20.56 - $35.04, as well as opportunities for growth and development. Our benefits include:

  • Medical, dental, and vision insurance
  • Retirement 401(k) Savings Plan with employer matching
  • Time off benefits (paid parental leave, vacations, holidays, health issues)
  • Voluntary benefits (life insurance, disability insurance)
  • Well-being resources (employee assistance program, mental health resources)
Why Work with Us?

We value diversity and inclusion and strive to create an inclusive workplace where everyone feels valued and respected. Our commitment to our employees and our patients is reflected in our mission to deliver high-quality patient care and improve the health of our communities.



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