Pharma Lab IT Support Specialist

2 months ago


Durham, United States Katalyst Healthcares & Life Sciences Full time
Responsibilities and Requirements:
  • Pharma Lab Benchtop Support – End user computing (EUC) .
  • System administrator for Lab computers and equipment.
  • Must have experience in Transition of service from another supplier.
  • Desktop support, Operating Systems support, Customer Service
  • Knowledge & Experience with Microsoft OS and related technologies. Lab computers and equipment support experience.
  • Extensive knowledge of IT hardware and software.
  • Strong knowledge on network troubleshooting.
  • Knowledge & Experience with Windows XP, Windows 7 OS, Windows 10, and MS-Office applications suite.
  • Knowledge of Linux a plus.
  • Knowledge with SCCM Patching, Active directory, Antivirus tools etc.
  • Must be proficient with imaging and creating images.
  • Experience in Windows 10 deployment.
  • Should have experience participating or leading an OS migration.
  • Excellent written and oral communication skills Strong customer-service orientation.
  • Understand customer service and service delivery.
  • Understanding of ITIL processes and ServiceNow.


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