Operations Coordinator

5 days ago


Nashua, New Hampshire, United States AM Surgical Inc Full time

About AM Surgical:

We are a leading provider of innovative surgical solutions, committed to excellence in product quality and customer service.

Operations Specialist Job Overview:

We are seeking a detail-oriented Operations Specialist to manage shipping, receiving, and collections at our new facility in New Hampshire.

Key Responsibilities:

  • Shipping & Receiving:
    • Manage all aspects of shipping and receiving, including preparing, packaging, and scheduling shipments.
    • Track incoming and outgoing shipments, ensuring timely and accurate deliveries.
    • Maintain accurate inventory records, perform regular stock checks, and update the inventory management system.
    • Coordinate with suppliers, couriers, and other stakeholders to resolve shipping and delivery issues.
    • Ability to lift 50 pounds as a general physical requirement.
  • Collections:
    • Oversee the accounts receivable process, including tracking outstanding payments and sending invoices.
    • Identify overdue accounts using automated systems to monitor accounts payable statements.
    • Contact customers to notify them of overdue payments by phone, mail, or personal visit.
    • Encourage customers to repay debts on time and provide options for repayment.
    • Record all communications and actions with customers, documenting efforts and customer financial status.
    • Maintain and manage files of delinquent accounts and financial status of accounts.
    • Advise customers on default consequences and debt repayment policies.
    • Investigate discrepancies and resolve outstanding issues in customer accounts.
  • Additional Responsibilities:
    • Handle customer questions and complaints.
    • Record address changes and clean up old accounts.
    • Compile reports on delinquent accounts for management.

Requirements:

  • Previous experience in shipping, receiving, logistics, or collections (3+ years preferred).
  • Proficiency in NetSuite, Google Workplace, and Microsoft applications.
  • Strong organizational skills; able to manage multiple priorities involving all aspects of department operations.
  • Excellent communication skills, both written and verbal; able to interact professionally with all levels of the organization and external contacts.
  • Proficient administrative skills; adept at using computers and e-mail.
  • Good decision-making skills; able to use sound judgment in department decisions, administrative actions, and emergency situations.
  • Able to read and interpret both written and verbal instructions.
  • Lean Manufacturing experience is a plus.
  • Ability to maintain and/or exceed work standards which will be reviewed at regular intervals.

Benefits:

  • Competitive salary and Comprehensive health, eye, and dental insurance.
  • 401k with a 6% match.
  • 15 days PTO and major holidays.
  • Opportunity to play a key role in the expansion of our operations in New Hampshire.
  • Professional growth and development opportunities within a dynamic and supportive team.

Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM



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