Operations Coordinator
5 days ago
About AM Surgical:
We are a leading provider of innovative surgical solutions, committed to excellence in product quality and customer service.
Operations Specialist Job Overview:
We are seeking a detail-oriented Operations Specialist to manage shipping, receiving, and collections at our new facility in New Hampshire.
Key Responsibilities:
- Shipping & Receiving:
- Manage all aspects of shipping and receiving, including preparing, packaging, and scheduling shipments.
- Track incoming and outgoing shipments, ensuring timely and accurate deliveries.
- Maintain accurate inventory records, perform regular stock checks, and update the inventory management system.
- Coordinate with suppliers, couriers, and other stakeholders to resolve shipping and delivery issues.
- Ability to lift 50 pounds as a general physical requirement.
- Collections:
- Oversee the accounts receivable process, including tracking outstanding payments and sending invoices.
- Identify overdue accounts using automated systems to monitor accounts payable statements.
- Contact customers to notify them of overdue payments by phone, mail, or personal visit.
- Encourage customers to repay debts on time and provide options for repayment.
- Record all communications and actions with customers, documenting efforts and customer financial status.
- Maintain and manage files of delinquent accounts and financial status of accounts.
- Advise customers on default consequences and debt repayment policies.
- Investigate discrepancies and resolve outstanding issues in customer accounts.
- Additional Responsibilities:
- Handle customer questions and complaints.
- Record address changes and clean up old accounts.
- Compile reports on delinquent accounts for management.
Requirements:
- Previous experience in shipping, receiving, logistics, or collections (3+ years preferred).
- Proficiency in NetSuite, Google Workplace, and Microsoft applications.
- Strong organizational skills; able to manage multiple priorities involving all aspects of department operations.
- Excellent communication skills, both written and verbal; able to interact professionally with all levels of the organization and external contacts.
- Proficient administrative skills; adept at using computers and e-mail.
- Good decision-making skills; able to use sound judgment in department decisions, administrative actions, and emergency situations.
- Able to read and interpret both written and verbal instructions.
- Lean Manufacturing experience is a plus.
- Ability to maintain and/or exceed work standards which will be reviewed at regular intervals.
Benefits:
- Competitive salary and Comprehensive health, eye, and dental insurance.
- 401k with a 6% match.
- 15 days PTO and major holidays.
- Opportunity to play a key role in the expansion of our operations in New Hampshire.
- Professional growth and development opportunities within a dynamic and supportive team.
Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM
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