Business Operations Analyst I
2 weeks ago
Location: Remote
Schedule: Monday to Friday, 8 AM to 5 PM EST (Occasional overtime may be required)
Compensation: $25-$30/hour (Dependent on experience), includes PTO and benefits
Qualifications:
- Education: Bachelor's degree in business management, economics, finance, human resources, or a related field.
- Experience: 1-2 years in dealership, automotive, dealer relations, or motor vehicle-related non-IT project experience.
We are looking for a meticulous and proactive Business Operations Analyst to contribute to our organization. In this role, you will play a key part in the execution and oversight of change requests and enhancements to our Global Warranty Management System (GWM). You will also be tasked with ensuring system sustainability, managing data within SAP, and addressing IT support tickets. This position demands a combination of strong analytical capabilities, automotive industry knowledge, and the capacity to manage multiple projects independently.
Key Responsibilities:
- System Oversight: Assist in the implementation of change requests and enhancements to the GWM system.
- Sustainability: Ensure the ongoing sustainability of the GWM system.
- Data Management: Maintain data integrity and tables in SAP.
- IT Support: Raise, track, and escalate IT tickets to resolve issues or implement enhancements.
- Project Management: Undertake additional related duties and assignments as necessary.
Preferred Qualifications:
- Automotive Expertise: Familiarity with automotive systems, dealership operations, and field service operations.
- Experience: Previous experience in automotive or field service operations is preferred.
- Skills: Strong organizational, planning, and problem-solving skills; excellent communication and interpersonal abilities.
- Technical Proficiency: Proficient in Microsoft Office Suite; familiarity with SAP is a plus.
- Communication: Exceptional verbal and written communication skills.
- Project Management: Ability to set and maintain project goals, deadlines, metrics, and budgets.
- Analytical Skills: Strong analytical abilities to evaluate contracts, cost proposals, and monitor project budgets.
- Independence: Capability to work autonomously, manage time effectively, and handle multiple projects with high accountability.
- Customer Orientation: Demonstrated commitment to customer focus and the ability to foster strong relationships with colleagues.
- Willingness to work off-hours as needed to support Global Business Partners.
Compensation: $31.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Remote work options
Schedule:
- 8-hour shifts
- Monday to Friday
- Overtime opportunities
Education:
- Bachelor's degree (Required)
Experience:
- Vehicle Dealership: 2 years (Required)
- Field Service Operations/Aftersales: 2 years (Required)
- SAP: 2 years (Required)
- Global Warranty Management System (GWM): 2 years (Required)
- Vehicle Contract/Warrant: 2 years (Required)
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