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Director of Servicing Operations
2 months ago
Stellantis Financial Services (SFS) is a leading captive finance company for one of the world's top automakers. We are seeking a highly skilled Director of Servicing Operations to join our team.
About the RoleThis is a key leadership position responsible for developing and implementing budgeting and forecasting models, delivering reports on CTQ Servicing processes, managing vendor relationships, and collaborating on projects. The successful candidate will lead process redesigns to improve efficiency and compliance, develop business unit roadmaps, and present findings to stakeholders.
Key Responsibilities- Collaborate with Cost Center Executives to develop budgeting and forecasting models for up to nine Cost Centers and provide subsequent analysis and feedback.
- Deliver actionable and insightful reports on CTQ Servicing processes and key performance indicators.
- Assist in managing key vendor relationships, focusing on evaluating vendor performance through various strategies such as service level agreements, operational audits, and surveys to ensure continuous improvement.
- Work with cross-functional teams on various project and product initiatives.
- Lead the Servicing Organization in process redesigns aimed at improving turnaround times, reducing error rates, enhancing financial results, and ensuring compliance with policies and regulations.
- Offer a comprehensive view of how servicing processes and internal system configurations affect customer experience and financial outcomes.
- Help develop a roadmap for each business unit from both business and technical perspectives, including integrated KPIs.
- Develop a comprehensive understanding of all Servicing Departments (Retail and Lease), including their use of existing technology, management practices, hiring strategies, and interdependencies.
- Work with appropriate functions to improve JD Power Customer Satisfaction surveys.
- Prepare and present decks to various internal and external stakeholders.
- 5+ years of experience in instalment lending with a focus on Servicing
- 5+ years of experience in a leadership role
- Demonstrated track record of success in managing process improvement and process redesign.
- Excellent and proven advanced Excel skills
- Experience creating and implementing OpEx budget models.
- Strong analytical and problem-solving skills, with the ability to analyze data and identify trends to drive process improvement.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders and team members at all levels of the organization.
- Strong financial acumen
- Ability to work independently, manage multiple priorities, and adapt to changing priorities in a fast-paced, dynamic environment.
This role will also involve directing the work of employees assigned to the department, leading and overseeing their day-to-day activities and work schedules, and providing work-related guidance in accordance with the Company's policies and procedures.
Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States.
