Servicing Operations Director

4 weeks ago


Atlanta, Georgia, United States Stellantis Financial Services US Full time

Stellantis Financial Services (SFS) is a leading captive finance company for a prominent automaker and mobility provider. We are seeking a highly skilled Director of Servicing Operations to join our world-class team and contribute to our mission of enhancing customer experience.

Key Responsibilities:

  • Develop and implement budgeting and forecasting models for Cost Centers, providing actionable analysis and feedback.
  • Deliver insightful reports on CTQ Servicing processes and key performance indicators, driving process improvement and compliance.
  • Manage key vendor relationships, evaluating performance through service level agreements, operational audits, and surveys.
  • Collaborate with cross-functional teams on project and product initiatives, driving business growth and customer satisfaction.
  • Lead process redesigns to improve turnaround times, reduce error rates, and enhance financial results, ensuring compliance with policies and regulations.
  • Provide a comprehensive view of servicing processes and internal system configurations, impacting customer experience and financial outcomes.
  • Develop business unit roadmaps, including integrated KPIs, to drive business growth and customer satisfaction.
  • Gain a thorough understanding of all Servicing Departments, including their use of existing technology, management practices, hiring strategies, and interdependencies.
  • Work with stakeholders to improve JD Power Customer Satisfaction surveys, driving business growth and customer satisfaction.

Requirements:

  • 5+ years of experience in instalment lending with a focus on Servicing.
  • 5+ years of experience in a leadership role, with a proven track record of success in managing process improvement and process redesign.
  • Excellent advanced Excel skills, with experience creating and implementing OpEx budget models.
  • Strong analytical and problem-solving skills, with the ability to analyze data and identify trends to drive process improvement.
  • Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders and team members at all levels of the organization.
  • Strong financial acumen, with the ability to work independently, manage multiple priorities, and adapt to changing priorities in a fast-paced, dynamic environment.

Location:

We are currently seeking candidates in the following locations:

Atlanta, GA

Houston, TX

Dallas, TX

Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.



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