Overnight Team Member

24 hours ago

Portland, Oregon, United States Planet Fitness Full time
About the Role

The Overnight Team Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This includes following the 10/5 Rule, conducting accurate Tours and Info. Calls for Prospects, handling Front Desk activities, and responding to member questions and concerns in a timely and professional manner.

Responsibilities
  • Follow the 10/5 Rule: Intentionally acknowledge anyone within 5 feet whether they're coming in/leaving the Club, out on the floor, or up at the Front Desk.
  • Conduct accurate Tours and Info. Calls for Prospects through memorization of specific scripts.
  • Handle all Front Desk activities, including personalized check-ins for every Member, Guest, and Prospect, addressing security issues with check-ins, answering phones in a friendly manner, and taking Prospects and Guests on tours.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Operate tanning booths and other amenities for Black Card Members.
  • Assist in maintaining the cleanliness of all aspects of the club.
  • Communicate and coordinate with the day shift and overnight support positions to ensure seamless club operations.
Requirements
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Strong listener with the ability to empathize and problem-solve.
  • Current CPR/AED Certification preferred.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Ability to work overnight shifts.
  • Must be able to occasionally lift up to 50 lbs.
  • Will encounter cleaning agents during shift.
Compensation

$16.45 per hour

About Planet Fitness

Planet Fitness is the brand of choice in the health and fitness industry, with a mission statement of providing a clean, affordable, and non-intimidating gym environment for everyone. Our franchise opened its first location in April of 2011 in Vancouver, WA. Since then, we have expanded to 13 locations across OR and WA with an ambitious scheduled development plan over the next five years.

We pride ourselves on building an atmosphere of positivity and inclusivity in our business. Our company culture is shaped around equity, hard work, and trust. As we believe growth comes from service excellence, our company is focused on training and developing our team to deliver the best member experience.

We are a place for motivated team members who possess a passion for health and wellness, great customer service and hunger for growth and development.

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