Member Services Representative Overnight
4 weeks ago
As a Member Services Representative Overnight, you will be responsible for creating a positive member experience through exceptional customer service and cleanliness. This role is perfect for individuals who are available to work overnight shifts and are passionate about delivering top-notch service to our members.
Key Responsibilities
- Provide exceptional customer service to members and guests.
- Check members into the system and assist with new account sign-ups.
- Facilitate updates to member accounts and respond to member questions and concerns.
- Perform detailed cleaning in all areas of the facility.
- Close shift and create a bank deposit for the next day.
Requirements
- Exceptional customer service skills and ability to interact positively with members and coworkers.
- Punctuality and reliability are a must.
- Demonstrate diplomacy in all interactions and use appropriate behavior and language.
- High School diploma or GED equivalent required.
- Must be 18 years of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Ability to work 3rd shift (overnights).
Benefits
- Free Planet Fitness Black Card Membership.
- Employee Assistance Program (EAP) for free and confidential counseling resources.
- Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits.
About Us
We are Excel Fitness, a Planet Fitness franchise group based out of Austin, TX with 130+ clubs and growing. We are committed to providing a positive and safe environment for our members and team players. If you are passionate about delivering exceptional customer service and are available to work overnight shifts, we encourage you to apply for this role.
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