Member Service Representative

1 month ago


Austin, Texas, United States Sam's Club Full time

Job Summary

This role is responsible for providing exceptional member service by maintaining a clean and organized sales floor, assisting members with purchasing decisions, and promoting Sam's Club products and services.

Key Responsibilities

  • Maintain a clean and organized sales floor, including restocking shelves and ensuring merchandise is properly displayed.
  • Assist members with purchasing decisions, including answering questions and providing product recommendations.
  • Provide exceptional customer service by being attentive, friendly, and responsive to member needs.
  • Process member purchases, including handling returns, exchanges, and refunds.
  • Assist with training new associates on company processes and procedures.

Requirements

  • High school diploma or equivalent required.
  • Previous retail experience preferred.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Excellent communication and customer service skills.

Benefits

  • Competitive hourly wage.
  • Performance-based bonus awards.
  • Health benefits, including medical, vision, and dental coverage.
  • 401(k) and stock purchase plans.
  • Paid time off and holidays.

About Sam's Club

Sam's Club is a membership-based warehouse club that offers a wide selection of products, including groceries, electronics, and home goods. We are committed to providing exceptional customer service and creating a positive shopping experience for our members.



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