Customer Service Representative IV

2 weeks ago


Austin, Texas, United States Dept of State Health Services Full time
Job Title: Customer Service Representative IV Job Summary: We are seeking a highly skilled and detail-oriented Customer Service Representative IV to join our team at the Department of State Health Services. As a vital member of our team, you will be responsible for providing exceptional customer service to the citizens of Texas, ensuring that their vital records are processed accurately and efficiently. Key Responsibilities: * Provide customer service to the public, responding to inquiries and resolving issues related to vital records * Review and process vital record applications, ensuring accuracy and completeness * Coordinate with other teams to ensure timely and accurate processing of vital records * Develop and maintain knowledge of Texas Vital Statistics laws, policies, and procedures * Provide training and guidance to colleagues on customer service and vital records processing Requirements: * High school graduation or equivalent * One year of relevant customer service experience * Experience interpreting local, state, or federal regulations, policies, and procedures * Ability to work in a fast-paced environment and prioritize tasks effectively * Strong communication and interpersonal skills What We Offer: * Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment How to Apply: If you are a motivated and detail-oriented individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. Equal Employment Opportunity: The Department of State Health Services is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees. Accommodation: If you require accommodation during the hiring process, please contact the HHS Employee Service Center at 1-888-894-4747.

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