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Club Operations Manager

2 months ago

Haverhill, Massachusetts, United States Planet Fitness Full time
Job Summary

The Club Manager will be responsible for overseeing the day-to-day operations of the gym to ensure an exceptional member experience and a financially successful club. This individual will lead a team of employees in a positive and motivating manner, providing continuous assistance in employee training and development.

Key Responsibilities
  • Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Staff Management
    • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to Planet Fitness' values and goals.
  • Administration and processing of all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Manage disciplinary/termination activities.
  • Involved in all front desk-related activities, including:
    • Answering phones in a friendly manner and assisting callers with various questions.
    • Checking members into the system.
    • New member sign-up.
    • Taking prospective members on tours.
    • Facilitating all member requests, issues, and questions.
  • Ensure prompt opening/closing of the gym.
  • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
  • Ensure safety of employees, members, and club property.
  • Determine and communicate equipment repair in a timely manner.
  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Make daily bank deposits.
  • Prepare all HR-related forms and send to Corporate Payroll Team.
  • Track statistics and reports (weekly, monthly, annually).
  • Backup support for any employee who is absent.
Qualifications/Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefits

All staff will also receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like access to Pet Insurance and Aflac.