Club Operations Manager

4 weeks ago


Haverhill, Massachusetts, United States Planet Fitness Full time
Job Summary

The Club Manager will be responsible for overseeing gym operations to ensure an exceptional member experience and a financially successful club. This role involves leading a team of employees in a positive and motivating manner, with a focus on continuous employee training and development.

Key Responsibilities
  • Recruit, hire, train, and develop a high-performing staff consisting of Assistant Managers, Member Service Representatives, Trainers, and Custodians.
  • Create and maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.
  • Staff Management
    • Schedule staff and ensure all shifts are covered.
  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
  • Administration and processing of all weekly/bi-weekly employee payroll.
  • Resolve employee issues or concerns.
  • Manage disciplinary/termination activities.
  • Involved in all front desk-related activities, including answering phones, checking members into the system, new member sign-up, and facilitating member requests and issues.
  • Ensure prompt opening/closing of the gym.
  • Oversee cleanliness and maintenance of the facility, including taking responsibility for the largest section of cleaning daily.
  • Determine and communicate equipment repair in a timely manner.
  • Manage marketing efforts by ensuring staff is aware and trained on all marketing promotions.
  • Authorize expenditures and refunds. Make daily bank deposits.
  • Prepare all HR-related forms and send to Corporate Payroll Team.
  • Track statistics and reports (weekly, monthly, annually).
  • Backup support for any employee who is absent.
Qualifications/Requirements
  • Superior customer service skills, preferably in the fitness industry.
  • Experience working as an Assistant Manager at Planet Fitness.
  • Exceptional leadership, diplomacy, and listening skills.
  • Basic computer proficiency (Microsoft Suite).
  • Hard working, enthusiastic, and energetic.
  • Strong problem resolution skills.
  • Current CPR Certification required.
  • High school diploma/GED equivalent required.
  • Must be 18 years of age or older.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.
Benefits

All staff will also receive a free Black Card membership after 90 days of employment. As a Core Development and Management employee, you are eligible for benefits if you are regularly scheduled and work at least 30 hours per week. Benefits are effective on the first of the month following the date of hire. Benefit offerings include Medical options, Dental, Vision, Flexible Spending Accounts, 401k with company contribution, paid vacation time, and additional ancillary benefits like access to Pet Insurance and Aflac.



  • Haverhill, Massachusetts, United States Planet Fitness Full time

    Planet Fitness seeks an experienced Assistant Manager to oversee gym operations, ensuring a superior member experience and financial success. The ideal candidate will possess excellent customer service skills, preferably in the fitness industry, and have experience working as a Member Service Representative at Planet Fitness. Additionally, they should have...

  • Maintenance Associate

    4 weeks ago


    Haverhill, Massachusetts, United States Sam's Club Full time

    Position OverviewWe are seeking a highly motivated and detail-oriented Maintenance Associate to join our team at Sam's Club. As a key member of our facilities team, you will be responsible for ensuring the cleanliness and safety of our store, including sweeping, cleaning, and performing maintenance tasks as needed.Key ResponsibilitiesMaintain a safe and...

  • Forklift Driver

    4 weeks ago


    Haverhill, Massachusetts, United States BJ's Wholesale Club Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Forklift Driver to join our Inventory Control team at BJ's Wholesale Club. As a Forklift Driver, you will play a critical role in maintaining the accuracy and efficiency of our inventory management processes.Key Responsibilities:Operate a forklift to transport merchandise and supplies...


  • Haverhill, Massachusetts, United States Sam's Club Full time

    Job Summary:We are seeking a highly motivated and detail-oriented Baker and Packager Associate to join our team at Sam's Club. As a key member of our bakery team, you will be responsible for preparing fresh baked items daily, following recipes and organization principles to ensure our members have the freshest items available.Key Responsibilities:Prepare...


  • Haverhill, Massachusetts, United States Walmart Full time

    Job SummaryAs an Independent Optometrist at Sam's Club, you will have the autonomy to establish your own practice within our facilities. You will be responsible for providing high-quality eye and vision care services to our members, while also managing your own business.Key ResponsibilitiesProvide comprehensive eye exams and vision care services to...

  • Warehouse Associate

    4 weeks ago


    Haverhill, Massachusetts, United States Sam's Club Full time

    Job SummaryAs a key member of the Sam's Club team, you will be responsible for maintaining and processing shipments for the Club in accordance with Company policies and procedures. This includes developing and posting delivery schedules, compiling and organizing receiving reports, verifying merchandise counts, routing merchandise to proper locations, and...


  • Haverhill, Massachusetts, United States Sam's Club Full time

    Job SummaryWe are seeking a friendly and efficient Front End Associate to join our team at Sam's Club. As a Front End Associate, you will play a key role in providing exceptional customer service and ensuring a positive shopping experience for our members.Key ResponsibilitiesOperate a cash register and process member purchasesProvide member service by...


  • Haverhill, Massachusetts, United States Sam's Club Full time

    Job SummaryAt Sam's Club, we're looking for a skilled and enthusiastic Prepared Foods Associate to join our team. As a key member of our café team, you'll be responsible for preparing and serving high-quality food to our members, ensuring a warm and welcoming experience in our café.Key ResponsibilitiesPrepare and serve food according to item...


  • Haverhill, Massachusetts, United States Sam's Club Full time

    Job SummaryAs a Prepared Foods Associate at Sam's Club, you will play a vital role in delivering exceptional customer experiences by preparing and serving high-quality food products. This is an exciting opportunity to join a dynamic team that values teamwork, innovation, and customer satisfaction.Key Responsibilities• Prepare and serve a variety of food...


  • Haverhill, Massachusetts, United States Sam's Club Full time

    Job Summary: We are seeking a highly motivated and detail-oriented Merchandising and Stocking Associate to join our team at Sam's Club. As a Merchandising and Stocking Associate, you will play a critical role in ensuring that our store's sales floor and merchandise presentation meet the highest standards of quality and visual appeal. Key Responsibilities: ...

  • Merchandising Lead

    4 weeks ago


    Haverhill, Massachusetts, United States Sam's Club Full time

    Job SummaryAs a Merchandising Lead at Sam's Club, you will be responsible for providing exceptional member service by acknowledging and identifying member needs, providing guidance and support, and promoting the company's products and services. You will also assist management with supervising associates, training, and developing their skills to ensure member...


  • Haverhill, Massachusetts, United States Sam's Club Full time

    Job SummaryAs a Meat Cutter and Wrapper at Sam's Club, you will play a critical role in ensuring our members receive high-quality meat products. Your attention to detail and ability to work in a fast-paced environment will make you a valuable asset to our team.Key ResponsibilitiesMaintain a clean and organized work area, adhering to company standards and...

  • Merchandising Lead

    4 weeks ago


    Haverhill, Massachusetts, United States Sam's Club Full time

    Job SummaryAs a Merchandising Lead at Sam's Club, you will be responsible for providing exceptional member service by acknowledging and identifying member needs, providing guidance and support, and promoting the company's products and services. You will also assist management with supervising associates, receiving and stocking supplies, and maintaining the...

  • Assistant Manager

    4 weeks ago


    Haverhill, Massachusetts, United States Planet Fitness Full time

    Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience and a financially successful club. This role requires a high level of customer service skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesAssist in recruiting, hiring,...


  • Haverhill, Massachusetts, United States Walmart Full time

    Job Overview:We are seeking a highly skilled and experienced Meat Department Manager to join our team at Sam's Club. As a Meat Department Manager, you will be responsible for driving sales in the meat department, ensuring high-quality products are available to our members, and delivering exceptional customer service.About the Role:The ideal candidate will...

  • Program Director

    4 weeks ago


    Haverhill, Massachusetts, United States Boys & Girls Club Crescent Region Full time

    Job SummaryWe are seeking a highly motivated and experienced Program Director to lead our after-school program at Meeting Street @ Brentwood. The successful candidate will be responsible for overseeing the delivery of all program areas, developing and managing program implementation, and supervising program staff.Key Responsibilities:Develop and implement...

  • Program Director

    4 weeks ago


    Haverhill, Massachusetts, United States Boys & Girls Club Crescent Region Full time

    Job Title: Program DirectorJob Summary:We are seeking a highly motivated and experienced Program Director to lead our after-school program at Meeting Street @ Brentwood. The successful candidate will be responsible for overseeing the delivery of all program areas, developing and managing program implementation, and supervising program staff.Key...


  • Haverhill, Massachusetts, United States gpac Full time

    HVAC Service Manager Job DescriptionGpac, a leading search firm, is seeking an experienced HVAC Service Manager to join their team.Key Responsibilities:Lead and manage business operations, ensuring excellent client and customer standards.Develop and execute an annual operational plan, collaborating with the Director of Operations.Mentor staff and manage...


  • Haverhill, Massachusetts, United States gpac Full time

    HVAC Service Manager Job DescriptionGpac, in partnership with a leading mechanical company, is seeking an experienced HVAC Service Manager to lead our commercial projects. This is an exceptional opportunity to work with a well-respected company, offering a variety of projects with potential for growth.Responsibilities:Leadership and Management: Manage the...

  • Operations Manager

    4 weeks ago


    Haverhill, Massachusetts, United States Republic Services Full time

    About the RoleWe are seeking a highly skilled Operations Manager - Hauling to join our team at Republic Services. As a key member of our operations team, you will be responsible for managing the collections activities for commercial, industrial, and residential customers, as well as container delivery and pick up, in a geographically dispersed area.Key...